Paper $42.95 ISBN: 9781447319238 Published February 2017 For sale in North and South America only
Cloth $110.00 ISBN: 9781447319221 Published February 2017 For sale in North and South America only

Micro-Enterprise and Personalisation

What Size Is Good Care?

Catherine Needham, Kerry Allen, and Kelly Hall

Micro-Enterprise and Personalisation

Catherine Needham, Kerry Allen, and Kelly Hall

Distributed for Bristol University Press

224 pages | 6 1/4 x 9 1/4 | © 2017
Paper $42.95 ISBN: 9781447319238 Published February 2017 For sale in North and South America only
Cloth $110.00 ISBN: 9781447319221 Published February 2017 For sale in North and South America only
Social service agencies in the United Kingdom are increasingly under pressure to provide personalized care, even as the larger climate of austerity puts pressure on their resources. Increasingly, this means that community-based organizations of five or fewer staff members—known as microenterprises—are being asked to handle work that was formerly the province of much larger providers. In part, this is rooted in the assumption that small organizations can be more innovative and responsive. This book tests that assumption, analyzing the work of care organizations with a specific focus on size and how it affects personalization and the quality of care.
Contents
List of figures, tables and boxes
Acknowledgements
List of abbreviations
 
One Introduction: what size is ‘just right’ for a care provider?
Two Why study size?
Three Enterprise and care
Four Methods for co-productive research
Five What it means to be micro
Six Micro-enterprises: better outcomes at a lower cost
Seven Enacting personalization on a micro scale
Eight Micro innovation: what, how and who?
Nine How micro-enterprise performs
Ten Sustianability: are micro-enterprises built to last?
Eleven Conclusion: scaling down?
 
Appendix 1: Site one interview schedule
Appendix 2: Adapted ASCOT tool
Appendix 3: Developing the innovation theme codes
References
Index
 
Review Quotes
Alex Murdock, professor emeritus, London South Bank University
“A well-researched contribution by leading experts in this subject. Essential reading for policy professionals, providers of social care, and the growing social- and micro-enterprise community.”
For more information, or to order this book, please visit https://www.press.uchicago.edu
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