Consultancy in Public Services

Empowerment and Transformation

Robert Adams and Wade Tovey

Consultancy in Public Services

Robert Adams and Wade Tovey

Distributed for Bristol University Press

240 pages | 6 x 9 | © 2012
Paper $42.95 ISBN: 9781847424686 Published September 2012 For sale in North and South America only

This groundbreaking book rethinks the roles of consultants within public services. Robert Adams and Wade Tovey combine their experiences in public service consultancies over the past twenty-five years with the best in contemporary research to challenge the traditional view that consultants work best as isolated experts handing down solutions. Instead, the authors argue, consultants should work more inclusively with local staff, striving to be flexible, opportunistic, and creative. Exploring a range of approaches for a variety of practices, it highlights the ways consultants can empower staff, patients, and service users to take part in their own innovations.


Part I: Setting the Scene
1. Introducing consultancy: an empowerment approach
Part 2: Doing consultancy
2. Negotiating
3. Contracting
4. Engaging
5. Empowering
6. Disengaging
Part 3: Reflections
7. Reflecting on contexts for consultancy
8. Reflecting on perspectives on consultancy
9. Doing consultancy and transforming public services

Appendix 1: Glossary of terms associated with consultancy
Appendix 2: List of abbreviations
Appendix 3: Intellectual property rights
Review Quotes
Professor Brian Littlechild, University of Hertfordshire

“This invaluable book genuinely breaks new ground in the use of consultancies, showing you how to work positively with staff to develop creative solutions in order to provide effective services.”

Social Research Association: Research Matters
“The broad literature around consultancy has blossomed in recent years, but Adams and Tovey’s book positions itself distinctively. . . . [It’s] greatest appeal is its stories from the front line.”
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