Paper $45.95 ISBN: 9781447313274 Published August 2016 For sale in North and South America only
Cloth $120.00 ISBN: 9781447313267 Published September 2015 For sale in North and South America only

Understanding Street-Level Bureaucracy

Edited by Peter Hupe, Michael Hill, and Aurélien Buffat

Understanding Street-Level Bureaucracy

Edited by Peter Hupe, Michael Hill, and Aurélien Buffat

Distributed for Policy Press at the University of Bristol

304 pages | 6 x 9 | © 2015
Paper $45.95 ISBN: 9781447313274 Published August 2016 For sale in North and South America only
Cloth $120.00 ISBN: 9781447313267 Published September 2015 For sale in North and South America only
This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly with the public. Covering a broad range of jobs, including the delivery of benefits and services, the regulation of social and economic behavior, and the expression and maintenance of public values, the book presents in-depth discussions of different approaches, the possibilities for discretionary autonomy, and directions for further research in the field.
Contents
Part One: Introduction
Introduction: defining and understanding street-level bureaucracy ~ Peter Hupe, Michael Hill and Aurélien Buffat
The inside story: street-level research in the US and beyond ~ Evelyn Z. Brodkin

Part Two: Delivering services and benefits: street-level bureaucracy and the welfare state
Discretionary payments in social assistance ~ Carol Walker
Street-level bureaucracy and professionalism in health services ~ Stephen Harrison
When and why discretion is weak or strong: the case of taxing officers in a Public Unemployment Fund ~ Aurélien Buffat

Part Three: Agents of the state: street-level bureaucracy and law enforcement
Law enforcement and policy alienation: coping by labour inspectors and federal police officers ~ Kim Loyens
Law enforcement behaviour of regulatory inspectors ~ Vibeke Lehmann Nielsen
Street-level bureaucrats and regulatory deterrence ~ Søren C. Winter and Peter J. May

Part Four: Embedded in society: street-level bureaucrats as public actors
Street-level bureaucrats and client interaction in a just world ~ Vicky M. Wilkins and Jeffrey B. Wenger
‘Playing the rules’: discretion in social and policy context ~ Michael Musheno and Steven Maynard-Moody
Personalisation and adult social work: recasting professional discretion at the street level? ~ Kathryn Ellis

Part Five: The management of street-level bureaucrats
Bureaucratic, market or professional control? A theory on the relation between street-level task characteristics and the feasibility of control mechanisms ~ Duco Bannink, Frédérique Six and Eelco van Wijk
First-line supervisors as gate-keepers: rule processing by head teachers ~ Peter Hupe and Eva van Kooten
Service workers on the electronic leash? Street-level bureaucrats in emerging information and communication technology work contexts ~ Tino Schuppan

Part Six: The promise of professionalism
Fulfilling the promise of professionalism in street-level practice ~ Paul van der Aa and Rik van Berkel
Professionals and discretion in street-level bureaucracy ~ Tony Evans
The moment of the street-level bureaucrats in a public employment service ~ Christopher Osiander and Joss Steinke
Part Seven: Conclusion
Conclusion: the present and future study of street-level bureaucracy ~ Peter Hupe, Michael Hill and Aurélien Buffat
Review Quotes
Guy Peters, University of Pittsburgh
"Much of the work of government is done at the street level, where public administrators meet clients and make crucial decisions for and about those clients. This book helps us greatly in understanding that level of government and its importance"
René Torenvlied, University of Twente, the Netherlands
"This book provides a collection of state of the art contributions in the field of professionalism. It is indispensable for anyone interested in the functioning of front line workers, case workers and 'street level bureacrats' in recent times."
For more information, or to order this book, please visit http://www.press.uchicago.edu
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