Cloth $89.95 ISBN: 9781847427601 Published July 2011 For sale in North and South America only
Paper $42.95 ISBN: 9781847427595 Published July 2011 For sale in North and South America only

Personalising Public Services

Understanding the Personalisation Narrative

Catherine Needham

Catherine Needham

Distributed for Policy Press at the University of Bristol

216 pages | 6 x 9 1/4 | © 2011
Cloth $89.95 ISBN: 9781847427601 Published July 2011 For sale in North and South America only
Paper $42.95 ISBN: 9781847427595 Published July 2011 For sale in North and South America only
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
Contents
Acknowledgements

1. Introduction: problematising personalisation
2. Interpreting policy narratives
3. Personalised public services
4. The personalisation narrative
5. Policy translation: how personalisation spreads
6. Delivering person-centered services
7. Who is the person?
8. The personal and the professional
9. Conclusion: personalised futures

References
Index
For more information, or to order this book, please visit http://www.press.uchicago.edu
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