Leading Public Design

Human Centered Governance

Christian Bason

Leading Public Design

Christian Bason

Distributed for Policy Press at the University of Bristol

256 pages
Paper $38.95 ISBN: 9781447325581 Published April 2017 For sale in North and South America only
Leading Public Design offers compelling insights into what it takes to lead public and social organizations to create better public futures. Drawing on more than a decade of work in public sector innovation—as director of an influential governmental innovation lab, as an academic and lecturer, and as a former management consultant—Christian Bason combines his rich contextual understanding of public service outcomes and design methods to provide lessons for those in public work.

Leading Public Design develops a clear framework for understanding and mastering an emerging management practice: the ability to redesign public organizations from the outside-in, shaping policies and services so that they are truly useful and meaningful, while leveraging all of society’s resources to produce better outcomes. Incorporating his own extensive practical experience with new research conducted from 2010 to 2014 among public managers in the United States, United Kingdom, Australia, Finland, and Denmark, Bason demonstrates how this new practice could be catalyzed using approaches from ethnographic field work, pattern recognition, visualization, scenarios, and prototyping.
Review Quotes
Nicholas Gruen, Lateral Economics
“Human-centered service design—the discipline of being cross-disciplinary, of empathetically seeking to understand everyone’s perspective—is changing how social science is taught in our universities. Read about the state of this new art from Bason, one of its foremost pioneers for over a decade.”
Paul Macmillan, partner at Deloitte Consulting, Canada
Leading Public Design is a welcome addition to the growing field of public sector design thinking. Bason does an excellent job of explaining how the introduction of design principles can lead to more people-friendly government services. His practical observations from real case studies and the conceptual frameworks he develops will be informative and helpful for public administrators around the world.”
For more information, or to order this book, please visit http://www.press.uchicago.edu
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