ICT for social welfare

A toolkit for managers

Luke Geoghegan, Jason Lever, and Ian McGimpsey

ICT for social welfare

Luke Geoghegan, Jason Lever, and Ian McGimpsey

Distributed for Policy Press at the University of Bristol

208 pages
Paper $36.95 ISBN: 9781861345059 Published May 2004 For sale in North and South America only
Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.
Contents

Introduction
ICT: people and society
ICT and social welfare practice
Putting the I and the C back into ICT
Modelling information flows and needs: improving service quality
Modelling information flows and needs: improving service quality
Modelling information flows and needs: improving organisational effectiveness
People, organisations and ICT
Information exclusion and the digital divide
Where next?: social welfare practice and e-government
Where next?: social welfare practice and emerging technology

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