Communication Skills

Stepladders to Success for the Professional - Second Edition

Richard Ellis

Communication Skills
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Richard Ellis

Distributed for Intellect Ltd

165 pages | 7 x 9 | © 2009
Paper $28.50 ISBN: 9781841502496 Published June 2009

The ability to communicate effectively in written and oral presentation is essential for anyone seeking a successful career. In the course of their work, professionals will need to produce reports, perform well in interviews, give presentations, and chair meetings, as well as deal with the daily barrage of e-mails and phone calls. In Communication Skills, Richard Ellis offers essential reading for any ambitious professional. This bookoffers both practical exercises and realistic guidance. The effectiveness, as opposed to the efficiency of e-mail and PowerPoint, is discussed.  Drawing from his experience as a communications consultant, Ellis provides strategies for enhanced interpersonal, group and organizational communication.

1    Introduction to New Edition
2    Skills Development
3    Interpersonal Skills
4    Before You Start Communicating: Your Audience
5    Listening and Interviewing
6    Being Interviewed
7    That Favourite - The Telephone
8    Assertiveness, Styles of Communication and Managing Conflict
9    Negotiation
10  Communication in Groups
11  Communicating In and Out of the Chair
12  Communicating on your Feet: Presenting Yourself to Others
13  Communication via the Keyboard: The Ingredients of Effective Writing
14  The Process of Writing
15  Specific Types of Writing
16  Creativity in Your Communication
17  Keeping up the Progress
General Reading on Communications
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