Paper $38.95 ISBN: 9781847424686 Published September 2012 For sale in North and South America only

Consultancy in Public Services

Empowerment and Transformation

Robert Adams and Wade Tovey

Robert Adams and Wade Tovey

Distributed for Policy Press at the University of Bristol

240 pages | 6 x 9 | © 2012
Paper $38.95 ISBN: 9781847424686 Published September 2012 For sale in North and South America only

This groundbreaking book rethinks the roles of consultants within public services. Robert Adams and Wade Tovey combine their experiences in public service consultancies over the past twenty-five years with the best in contemporary research to challenge the traditional view that consultants work best as isolated experts handing down solutions. Instead, the authors argue, consultants should work more inclusively with local staff, striving to be flexible, opportunistic, and creative. Exploring a range of approaches for a variety of practices, it highlights the ways consultants can empower staff, patients, and service users to take part in their own innovations.

Professor Brian Littlechild, University of Hertfordshire

“This invaluable book genuinely breaks new ground in the use of consultancies, showing you how to work positively with staff to develop creative solutions in order to provide effective services.”

Contents
Introduction

Part I: Setting the Scene
1. Introducing consultancy: an empowerment approach
Part 2: Doing consultancy
2. Negotiating
3. Contracting
4. Engaging
5. Empowering
6. Disengaging
Part 3: Reflections
7. Reflecting on contexts for consultancy
8. Reflecting on perspectives on consultancy
9. Doing consultancy and transforming public services

References
Appendix 1: Glossary of terms associated with consultancy
Appendix 2: List of abbreviations
Appendix 3: Intellectual property rights
Index
For more information, or to order this book, please visit http://www.press.uchicago.edu
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