Preface to the First Edition
Preface to the Revised Edition
Acknowledgments
How to use this book
Part I: Concerning Usability
1. Introducing usability
2. Introducing usability testing
3. Uncovering usability needs before you design
4. Basing designs on expertise in human-computer interaction
5. Evaluating usability throughout design and development
6. Establishing a usability program in your organization
Part II: Planning and Preparing for a Usability Test
7. Planning a usability test
8. Defining goals and concerns
9. Deciding who should be participants
10. Recruiting participants
11. Selecting and organizing tasks to test
12. Creating task scenarios
13. Deciding how to measure usability
14. Preparing test materials
15. Preparing the test environment
16. Preparing the test exam
17. Conducting a pilot test
Part III: Conducting and Using the Results of a Usability Test
18. Caring for the test participants
19. Conducting the test
20. Tabulating and analyzing data
21. Recommending changes
22. Communicating the results
23. Preparing a highlight tape
24. Changing the Product and the process
References (from First Edition)
Additional Relevant Books
Appendix A - Setting up a usability lab
Appendix B - Relevant organizations and journals
Author Index
Subject Index
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