Human Values and the Design of Computer Technology

Acknowledgments
Contributors
Introduction - BATYA FRIEDMAN
PART I: Conceptualizing Human Values in Design
1. Bias in Computer Systems - BATYA FRIEDMAN AND HELEN NISSENBAUM
2. Accountability in a Computerized Society - HELEN NISSENBAUM
3. Disability, Inability and Cyberspace - JOHN PERRY, ELIZABETH MACKEN, NEIL SCOTT, AND JANICE L. MCKINLEY
4. Do Categories Have Politics? The Language/Action Perspective Reconsidered - LUCY SUCHMAN
5. Categories, Disciplines, and Social Coordination - TERRY WINOGRAD
6. Commentary on Suchman Article and Winograd Response - THOMAS W. MALONE
7. Social Impact Statements: Engaging Public Participation in Information Technology Design - BEN SHNEIDERMAN AND ANNE ROSE
PART II: Computers as Persons? – Implications for Design
8 Computers Are Social Actors: A Review of Current Research - CLIFFORD I. NASS, YOUNGME MOON, John MORKES, EUN-YOUNG KIM, AND B.J. FOGG
9. When the Interface Is a Face - LEE SPROULL, MANI SUBRAMANI, SARA KIESLER, JANET WALKER, AND KEITH WATERS
10. ‘Social’ Human – Computer Interaction - SARA KIESLER AND LEE SPROULL
11. Reasoning About Computers As Moral Agents: A Research Note - BANYA FRIEDMAN AND LYNETTE I. MILLETT
12. Interface Agents: Metaphors with Character - BRENDA LAUREL
13. Human Agency and Responsible Computing: Implications for Computer System Design - BATYA FRIEDMAN AND PETER H. KAHN, Jr.
PART III: Practicing Value-Sensitive Design
14. Workplace Database Systems: Difficulties of Data Collection and Presentation - HARRY HOCHHEISER
15. Eliminating a Hardware Switch: Weighing Economics and Values in a Design Decision - JOHN C. TANG
16. Steps toward Universal Access Within a Communications Company - JOHN C. THOMAS
17. Social Choice About Privacy: Intelligent Vehicle-Highway Systems in the United States - PHILIP E. AGRE AND CHRISTINE A. MAILLOUX
Name Index
Subject Index