The New Welfare Bureaucrats

Acknowledgments

Introduction: Do Street-Level Bureaucracies Matter in a Post-Welfare Era?

1. Situated Bureaucrats: Locating Identity in Catch-All Bureaucracies

2. Not Everyone Has the Same Bag of Tricks: Identity Discord, Discretionary Toolkits, and Policymaking in a Changing Institution

3. Reinventing the Street-Level Welfare Bureaucrat? The Reformation of Professional Identities in Postreform Welfare Offices

4. Am I My Sister’s Keeper? Race, Class, Gender, and Community in Staunton

5. Race, Place, and Politics: Negotiating Community and Diversity in Fishertown

6. Conclusion: The Crisis of Identity in Catch-All Bureaucracies

Appendix A. Professional Identities in the Making: A History of the Profession of Welfare Casework

Appendix B. Demographic Data

Appendix C. Methodology

Notes

Works Cited